“The new edition of the CLA has been developed further in an intelligent way and is even more emotional and sportier than its predecessor,” said Britta Seeger, global head of Mercedes-Benz cars marketing and sales.
The coupe-like sedan also becomes just the second Mercedes model to offer the automaker’s new voice-control system, MBUX, short for the Mercedes-Benz User Experience. Unveiled at the 2018 CES, it works much like the Amazon Alexa voice assistant — which can also be accessed from inside the cabin. Speak the system’s wake words, “Hey, Mercedes,” and it comes to life. It can be used to set a destination, play music and do a variety of other functions that go well beyond the more basic voice-control technology found in most of today’s new cars.
The system was first rolled out last year on the new A-class sedan. It is being updated this year, Mercedes announced at CES this week, for the 2020 CLA. Among other things, it now can answer more complex questions, and it can recognize who, in a crowded car, was the one who called for its help.
Visually, the 2020 remake doesn’t stray far from the design of the original CLA, though it has a more sporty feel, with “power bulges” on the hood and the cabin moved slightly rearward. The interior has been upgraded, as well, to be more in line with what customers would expect of a vehicle badged with the familiar Mercedes tri-star. The original model was faulted for its comparatively Spartan interior.
Buyers will have a wide range of options, including many of the high-tech features, such as LED headlamps. Mercedes is still aiming to bring in first-time luxury buyers with a relatively low base price. The original 2013 CLA began at just under $30,000. The outgoing version now starts at $33,100. The automaker won’t release pricing on the 2020 model until closer to its on-sale date late this year.